Ans:- Video KYC is a convenient method that allows users to complete their KYC (Know Your Customer) with minimum document proof to open an account without visiting the branch in person. During the process, customers engage in a video call with a bank officer to showcase the original KYC documents, signatures, capture live photo which are verified and recorded through a video call.

Ans:- For Video KYC process, customer has to be handy with original pan card, a pen and a blank paper for capturing the live signature. Further customers should also ensure there is ample light and clear background with stable network connectivity to avoid disconnection of call. Make sure there is no third person involved during the Video KYC process.

Ans:- Monday to Friday, from 9 AM to 9 PM, and on weekends and bank holidays, from 10 AM to 7 PM. Our Video KYC facility is unavailable on national holidays (26th January, 1st May, 15th August & 2nd October).

Ans:- Post successfully completing the Video KYC process, you will receive a notification within 24 to 48 hours via SMS or email.

Ans:- Sorry, Original physical PAN card is a mandatory requirement for Video KYC.

Ans:- No, Minor PAN card will not be accepted for Video KYC.

Ans:- You have the option to get in touch with the nearest SBM Bank Branch, or your Relationship Manager. Alternatively, you can also connect with our Customer Care team on customercare@sbmbank.co.in or our Toll Free No. 18001033817 / 18002099335

Ans:- Yes, you can reattempt again. Please note the link that is sent to the customer over email is valid for 72 hours.

Ans:- You will receive your card within 7 to 10 working days from successful completion of Video KYC.

Ans:- We regret the inconvenience. As per Our Bank’s licensing conditions, Video KYC has been restricted in the following States / Union Territories –

• Jammu & Kashmir
• Sikkim
• Manipur
• Assam
• Arunachal Pradesh
• Meghalaya
• Nagaland
• Tripura
• Mizoram
• Ladakh

Ans:- Based on RBI guidelines, Bank may ask for Re-KYC at specific intervals to keep the records of the Bank updated.

Ans:- You may please get in touch with our Customer Care at 18001033817 / 18002099335 or write to us at customercare@sbmbank.co.in for unblocking the account.

Ans:- For ReKYC process, customers need to have their original pan card and aadhaar details handy. Further, customers should also ensure that there is ample light, clear background, and stable network connectivity to avoid disconnection of call. Also, ensure there is no third person involved during the ReKYC process.

Ans:- As this is a Video-based KYC verification procedure, we require your permission to access your camera and microphone for the VKYC. This is solely for verification reasons and will not be disclosed to or shared with anyone.

Ans:- As per the regulatory guidelines (RBI), customer should be physically present in India to complete the VKYC process. Granting access to the location will assist us in confirming your location during the ongoing process. Please note that this information is required solely for verification purposes and will not be disclosed to any third party.

Ans:- In case of the V-KYC call gets disconnected, you can simply restart the VKYC by clicking on the same VKYC link. This will work for all cases where the call gets disconnected except for the cases in which the case has been approved or rejected.

Ans:- No, as per RBI regulations, only the applicant of the product should connect on V-KYC.

Ans:- No, a third person involvement during video KYC will lead to rejection of the case.

Ans:- No, you are expected not to interact with any third person during the Video KYC process.

Ans:- No, if Video KYC call is initiated using VPN, then you will not be able to connect with the agent to complete your KYC.

Ans:- ReKYC process can be done 1.) By personally visiting SBM Bank branch OR 2) Online through VideoKYC